DCARESM

We offer an empathetic approach to the recovery of outstanding balances following the death of a customer.

Protecting Your Brand While Maximizing Recoveries.

Protecting your brand is important. When collecting on balances owed by a customer who is deceased, it is necessary to consider the approach that will be used to protect your brand. With West Asset Management’s customized DCARESM training program, you can trust that our DCARESM staff will reach high performance levels while achieving the highest degree of customer care. Our program includes two key components – company training and grief training. These training components provide our staff with the tools to handle these unique portfolios. 

What we do.

West Asset Management offers a deceased solution that can be customized to meet your needs. Our DCARESM solution spans from Deceased Identification and Estate Administration to Recovery.  We also offer a Dual Resolution Approach that complements the valuable practices of estate processing while maintaining an active recovery dialog with responsible parties.

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